What are the reasons for a return?
- If you wish to return the order within 15 days of its receipt.
- If the product is under warranty.
- If the product is defective.
- If the product received has damage caused by transportation.
How to process a return or manage a guarantee?
It is possible to request a refund of the order by accessing the part dedicated to orders from your “Orders” account, entering the summary of the order for which a refund is requested, and click on the “Refund my order” button, then write in the specific space for the reasons for the request and for which products the refund is requested.
Management and shipment
Once the return request is accepted, the package must be prepared for shipment.
Prepare the package
Store the complete product, with its original packaging and accessories, in a resistant box
Ship the package
Send the package to the address:
Dreamlove, Pol Ind Los Palillos street one 3, 41500, Alcalà de Guadaira (Siviglia)
Get your refund
Upon approval, you will receive a refund based on the payment method used for the order.
Maggiori informazioni sulle restituzioni
- 15 days if you have bought the product and are not satisfied.
- 2 years if it is a product under warranty that does not work.
- 24 hours for damage in transit.
Since the parcel arrives at our factories, the limit for receiving a reply is from 1 to 7 working days.
No, you can only request refunds of one or more items of the order placed.